Privacy Policy

Last updated: June 2025

At Shift, we value your privacy and are committed to protecting your personal information. This policy covers both our web design services and any applications we develop and publish.

Part 1 — Web Design Services

Contact Information

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us at: shiftwebdesignsupport@gmail.com

Information We Collect

  • Contact Data: Name, email address, phone number, and any information you provide when contacting us.
  • Project Data: Information related to web design projects, including requirements, preferences, and deliverables.
  • Usage Data: Basic analytics about website visits (pages viewed, time spent) collected anonymously.

How We Use Your Information

We use your information to respond to inquiries, provide quotes, deliver services, and communicate with you about your projects. We do not sell or share your personal information with third parties for marketing purposes.

Australian Privacy Standards

We comply with the Privacy Act 1988 and the Australian Privacy Principles. All personal information is stored securely and protected by industry-standard security measures. You may request access to or correction of your data at any time.

Part 2 — Mobile and Web Applications

This section applies to all applications (apps) published by Shift Web Design Pty Ltd on the Apple App Store, Google Play Store, or any other platform. Where we publish multiple apps, this policy applies to each of them unless a separate, app-specific policy is provided and linked from within that app.

Information We May Collect

Depending on the features of a given app, we may collect the following categories of information:

  • Account Data: If an app requires registration, we collect your name, email address, username, and password (stored in encrypted form). We never store passwords in plain text.
  • Device and Technical Data: Device type, operating system version, app version, unique device identifiers (such as Apple's IDFV), IP address, crash logs, and performance diagnostics.
  • Usage Data: How you interact with app features, screen views, session duration, and in-app events. This data is collected to improve app performance and user experience.
  • Payment Data: If an app includes purchases, payment transactions are processed by Apple, Google, or Stripe. We do not receive or store full card numbers or banking details.
  • Location Data: If an app requests access to your location, this will be disclosed clearly at the time of the request. You may deny or revoke location access at any time through your device settings. We only collect location data where it is necessary for app functionality.
  • Camera and Microphone: If an app requires access to your camera or microphone, this will be disclosed clearly before access is requested. We do not record or transmit camera or microphone data without your knowledge.
  • Notifications: If you opt in to push notifications, we collect a device push token to deliver those notifications. You may withdraw consent at any time through your device settings.
  • User-Generated Content: If an app allows you to submit content (such as text, images, or files), that content is stored and processed to provide the app's functionality.
  • Communications: If you contact us through an in-app support feature or email, we retain those communications to resolve your query.

How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our apps.
  • Authenticate your identity and manage your account.
  • Process transactions and deliver purchased features or content.
  • Send transactional communications such as account confirmations and receipts.
  • Send push notifications where you have opted in.
  • Diagnose crashes, bugs, and performance issues.
  • Comply with legal obligations.

We do not use your information to serve third-party advertising, and we do not sell your personal data.

Third-Party Services and SDKs

Our apps may integrate third-party services to provide features such as analytics, crash reporting, authentication, and payment processing. These third parties may collect data independently in accordance with their own privacy policies. Categories of third-party services we may use include:

  • Analytics providers (e.g. PostHog, Firebase Analytics, Mixpanel)
  • Crash reporting tools (e.g. Sentry, Firebase Crashlytics)
  • Authentication providers (e.g. Clerk, Google Sign-In, Apple Sign-In)
  • Payment processors (e.g. Stripe, Apple In-App Purchase, Google Play Billing)
  • Cloud infrastructure and hosting providers (e.g. Vercel, Neon, Amazon Web Services)

Where we use such services, we take reasonable steps to ensure they handle your data in a manner consistent with applicable privacy laws. Links to relevant third-party privacy policies are available upon request at shiftwebdesignsupport@gmail.com.

Data Storage and International Transfers

Our apps and their supporting infrastructure may store and process data on servers located outside Australia, including in the United States and other jurisdictions. Where personal information is transferred overseas, we take reasonable steps to ensure that the overseas recipient handles it in a manner consistent with the Australian Privacy Principles, in accordance with APP 8.

Where Australian data residency is a requirement for you, please contact us before using our apps.

Data Retention

We retain your personal information only for as long as is necessary to provide the service or as required by law:

  • Account data is retained for the duration of your account and deleted within 30 days of a verified deletion request.
  • Usage and analytics data is retained in aggregate or anonymised form for up to 24 months.
  • Crash logs and diagnostic data are retained for up to 12 months.
  • Payment records are retained for 7 years in accordance with Australian taxation law.

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to any legal retention obligations.
  • Withdraw consent for data collection where consent is the basis for processing (such as push notifications or location access).
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your information.

To exercise any of these rights, contact us at shiftwebdesignsupport@gmail.com. We will respond within a reasonable timeframe and no later than 30 days.

Children's Privacy

Our apps are available to the general public, which may include users under the age of 18. We are committed to protecting the privacy of younger users and comply with applicable laws governing children's data.

We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13 without consent, please contact us immediately at shiftwebdesignsupport@gmail.com and we will take steps to delete that information promptly.

For users aged 13 to 17, we encourage parental guidance when using our apps.

App Store Platform Requirements

Our apps are distributed through the Apple App Store and Google Play Store. Each platform has its own privacy and data safety disclosures that we maintain in accordance with their policies. The data disclosed in those platform-specific labels (Apple's Privacy Nutrition Label and Google's Data Safety section) is consistent with this policy. In the event of any inconsistency, this policy takes precedence.

Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission (TLS), encrypted storage of sensitive data, access controls, and regular security reviews.

No method of transmission or storage is 100% secure. If you become aware of a security vulnerability or breach relating to our apps, please notify us immediately at shiftwebdesignsupport@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our apps, services, or legal obligations. When we make material changes, we will notify you through the app or via email where we hold your contact details. The "Last updated" date at the top of this policy reflects the most recent revision.

Continued use of our apps after a policy update constitutes acceptance of the revised policy.

Contact Us

For any questions, requests, or complaints relating to this Privacy Policy or our handling of your personal information, please contact:

Shift Web Design Pty Ltd
Email: shiftwebdesignsupport@gmail.com